Preguntas frecuentes
Last updated: September 26, 2026
Payments & Accounts
How do I pay my HOA assessments?
Pay online through Property Pay, the same secure portal linked from the HOA Online Payments button on our homepage. If you need your account number or help with a payment, contact Customer Care.
How do I access my account, statements, or community documents?
Log in to the FRONTSTEPS resident portal to view your statements and your community’s documents. If you can’t log in, contact Customer Care for help.
Home Improvements & Maintenance
How do I submit an architectural (ARC) request?
Many exterior changes, such as fences, paint colors, roofing, additions, and major landscaping, need approval under your community’s deed restrictions. Contact Customer Care for your community’s architectural application and guidelines, submit the completed application with plans or photos, and wait for written approval before starting work.
Where do I report a maintenance problem?
Report common-area problems, such as broken lighting, damaged amenities, irrigation leaks, or gate issues, to Customer Care by email or phone. Include your community name, the exact location, and photos if you can. Repairs to your own home and lot are usually the owner’s responsibility under your community’s governing documents.
Violations
What should I do about a violation notice?
Read the notice to see what needs to be corrected and by when. Correct the issue by that date, or contact us before the deadline if you need more time, have already fixed it, or believe the notice was sent in error. The notice also explains your options, which may include requesting a hearing with the board.
Buying, Selling & Closing
How do I request resale or closing documents?
Title companies, escrow agents, lenders, and sellers can order resale packages, status letters (estoppel certificates), and related documents in our document shop. Pay for your order first, then submit the closing documents request form with the property address and your order details. Resale packages, status letters, and the Closing Bundle are delivered within 10 business days after we receive your completed form, and updated resale certificates within 7 business days, in line with Texas Property Code §207.003.
Urgent Issues
How do I contact someone about an urgent issue?
If anyone is in danger, or for a fire, medical emergency, or crime in progress, call 911 first. For urgent community issues, such as a major common-area water leak, a gate stuck open or closed, or a safety hazard, call our main office at (713) 780-2449. For non-urgent requests, email Customer Care.
Boards & General Questions
Our board is looking for a new management company. How do we get a proposal?
Complete our new client form with your community’s details, and our team will follow up to discuss your needs.
How do I reach Customer Care?
Email customercare@triquestmgmt.com or call (713) 780-2449. Our office is at 9950 Westpark Drive, Suite 420, Houston, TX 77063.
Where can I find your privacy, text messaging, and website policies?
See our Privacy Policy (including text message opt-in and opt-out) and our Legal Policy.
